These Terms & Conditions explain how Nepwise Adventures operates and what travelers agree to when booking a trek with us. Please read this page carefully before confirming your booking.

By booking a trek through Nepwise, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

1. Booking & Payment

1.1 What You Pay Before the Trek

Nepwise charges only for the fixed essentials required to begin your journey:

• Licensed trekking guide

• Required trekking permits

• Ground transportation included in the itinerary

This amount is clearly shown at the time of booking.

1.2 Payment Policy

Because our fixed costs are low (usually under USD 400), we require:

100% payment at the time of booking.

This allows us to secure your guide, permits and transportation immediately.

1.3 Information Required

To complete your booking, you must provide:

• A valid passport copy

• Correct personal details

• Emergency contact information

Delays in providing this information may affect permit processing.

2. What Is Not Included

Nepwise does not bundle daily expenses such as food and accommodation. These are paid directly by the traveler on the trail.

This includes:

• Tea house rooms

• Meals and drinks

• Charging, hot showers or WiFi fees

• Porter costs (if you choose to hire one)

Your guide may suggest reliable options, but decisions and payments are fully your choice.

3. Cancellations & Refunds

3.1 Cancellation by the Traveler

• 40 or more days before trek: Full refund

• 30 to 40 days before trek: 50% refund

• 15 to 25 days before trek: 25% refund

• Less than 10 days: No refund

Important:

• Government-issued permits are non-refundable once processed.

• No refunds for unused services once the trek has started.

• Leaving the trek early does not qualify for partial refunds.

• Extending your trek may be possible but must be paid in advance.

4. Health & Fitness Requirements

You must be in good physical and mental health to join a trek.

It is your responsibility to:

• assess your fitness

• consult a doctor if needed

• disclose medical conditions, allergies or medications

Nepwise is not responsible for health issues arising from undisclosed conditions.

5. Risks & Safety

Trekking in Nepal involves natural risks including:

• altitude sickness

• weather changes

• landslides or trail disruptions

• injuries

• transportation delays

• limited medical facilities

Our guides provide risk assessment throughout the stages to identify potential hazards and ensure safety, but these risks cannot be fully controlled.

By booking a trek, you accept these risks and participate at your own responsibility.

6. Itinerary Adjustments

Unforeseen circumstances may require changes to your itinerary, such as:

• bad weather

• road closures

• flight delays

• safety concerns

• government restrictions

Any additional expenses resulting from such changes (extra accommodation, meals, transport, etc.) are the traveler’s responsibility.

7. Code of Conduct

During the trek, travelers are expected to:

• respect local customs and communities

• follow instructions of the guide

• protect the natural environment

• avoid behavior that harms or disturbs others

Nepwise may remove a traveler from the trek (without refund) if behavior becomes unsafe, unlawful or severely disruptive.

Travelers are responsible for their own belongings.

8. Complaints

Most concerns can be solved by speaking to your guide.

If an issue remains unresolved, you must submit the complaint in writing within 5 days after the trek ends. We will review your case and aim to provide a fair solution.

9. Travel Insurance

Travel insurance is mandatory for all Nepwise trekkers.

Your policy must cover:

• emergency helicopter evacuation

• medical treatment

• trip interruption or cancellation

• personal liability

• loss or theft of belongings

You must carry proof of insurance during the trek.

Nepwise is not responsible for any costs caused by lack of insurance coverage.

10. Emergency Helicopter Evacuation

If a traveler becomes seriously ill or injured:

• The guide assesses the situation

• Nepwise coordinates rescue with authorized helicopter companies

• Traveler or insurer must contact their insurance provider immediately

• Insurance company may issue a case reference number

• Helicopter company may request a credit card deposit

All evacuation costs are the traveler’s responsibility unless fully covered by insurance.

11. Limitation of Liability

Nepwise’s total liability is limited to the amount you paid for your booking.

We are not liable for:

• missed flights

• additional hotel nights

• delays caused by third-party providers

• weather-related interruptions

• government actions or natural events

12. Use of Our Platform

By using Nepwise, you agree to:

• provide accurate information

• use the platform respectfully

• not manipulate or misuse booking systems

• understand that group matching is optional and informational

13. Governing Law

All bookings with Nepwise Adventures fall under the legal jurisdiction of Nepal.

14. Photography and Media Use

During the trek, photos or videos may be taken for memories, safety or promotional use.

By joining a Nepwise trek, you allow us to use group photos where you may appear unless you request otherwise.

You may opt out at any time.

15. Group Communication Guidelines

Nepwise provides a group chat for coordination.

Travelers must use this feature respectfully.

Spam, harassment or inappropriate messages may lead to restricted access.

16. Baggage & Porter Responsibility

Porters carry your bag with care, but Nepwise is not responsible for loss or damage to items inside your baggage. Valuables should be kept in your daypack.

17. Trek Cancellation by Nepwise

Nepwise may cancel a trek due to:

• natural disasters

• political unrest

• government restrictions

• safety emergencies

In such cases:

• You receive a full refund of the amount paid to Nepwise

• We are not responsible for external expenses like flights or hotels

18. Accommodation Conditions

Mountain accommodation is simple and may vary.

Nepwise cannot guarantee heating, hot water, WiFi or specific room types.

Nepwise ensures the availability of tea houses as per the condition.

19. Accuracy of Information

We aim to provide accurate information, but trekking times, conditions and tea house facilities may vary due to weather, fitness levels or local circumstances.