Refund Policy

We understand that travel plans don’t always go exactly as expected. This refund policy explains how cancellations, date changes, and refunds are handled, so you clearly know what to expect before booking.

Please note that some costs, such as government-issued trekking permits, cannot be refunded once they have been processed.

Refunds if You Cancel Before the Trek

If you cancel your trek before it starts, refunds are handled based on how early you inform us:

40 or more days before the trek start date

You will receive a full refund of the amount paid to Nepwise Adventures, except for any trekking permits that have already been processed.

30 to 39 days before the trek start date

You will receive a 50% refund of the amount paid to Nepwise Adventures, excluding processed permit costs.

15 to 29 days before the trek start date

You will receive a 25% refund of the amount paid to Nepwise Adventures, excluding processed permit costs.

Less than 15 days before the trek start date

Unfortunately, refunds are not possible at this stage.

Trekking permits issued by government authorities are non-refundable once processed, regardless of cancellation timing. Refund percentages apply only to the amount paid directly to Nepwise Adventures.

Costs paid on the trail, such as meals, accommodation, or personal expenses, are not refundable. Once the trek has started, refunds are not possible, even if you leave early or miss part of the itinerary.

Changes to Trek Dates & Postponements

We understand that sometimes plans change, and you may want to move your trek to a different date instead of canceling it.

If you need to change your trek date, please let us know as early as possible.

• If you inform us 40 days or more before the trek start date, we can usually adjust your dates, subject to guide availability and permit conditions.

• If the request is made 30 to 39 days before the trek, date changes may still be possible, but additional costs can apply (such as reissuing permits or adjusting transport).

• If the request is made less than 30 days before the trek start date, date changes are not guaranteed and may be treated as a cancellation under the refund policy.

Any additional costs required to reschedule a trek are the responsibility of the traveler.

Emergencies and Special Situations

We understand that genuine emergencies can happen, such as illness, family emergencies, or unexpected travel restrictions.

If you face a serious and unavoidable situation, please contact us as soon as possible. While we cannot guarantee refunds outside the standard policy, we will review each case carefully and do our best to support you where possible, depending on what costs have already been committed.

Please note that permits, guide commitments, and transportation arrangements are often fixed once confirmed and may limit what can be refunded or changed.

How Refunds Are Processed

If a refund is approved, it will be issued using the same payment method used for the original booking, where possible.

Refunds are processed via bank transfer or card reversal only. Cash refunds are not issued, even if the original payment was made in cash. Any bank or transfer fees charged during the refund process are the responsibility of the traveler.

Refund Processing Time

Once your cancellation request is confirmed and approved, refunds are usually processed within 7 to 14 business days.

Processing time may vary depending on banks, payment providers, international transfer timelines, or public holidays. We will inform you if any unexpected delays occur.

Contact Us About Refunds

If you have questions about cancellations, refunds, or date changes, please contact us at:

Email: contact@nepwise.com

Please include your booking reference number when contacting us so we can assist you more efficiently.

Final Note

We aim to handle all refunds fairly and transparently, while respecting both our travelers and the commitments already made to guides, permit offices, and local partners.