Privacy Policy
Nepwise Adventures respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how it is used, and how we protect it when you use our website or book a trek with us.
This policy applies to all travelers, website visitors, and anyone who interacts with Nepwise Adventures.
Information We Collect
We collect only the information necessary to operate treks safely, process bookings, and communicate with you clearly.
Depending on how you interact with us, this may include:
Personal Information
Full name
Email address
Phone number
Nationality
Date of birth
Booking & Travel Information
Passport details (required for trekking permits)
Emergency contact information
Trek preferences and itinerary details
Health & Safety Information (Optional)
Dietary restrictions
Allergies
Medical conditions relevant to trekking safety
This information is voluntarily provided and used only to support your safety and trekking experience. Sensitive health information is shared only with authorized staff and your trekking guide when necessary.
Important Clarification
Nepwise Adventures does not collect or store your full credit or debit card details. All card payments are securely processed through authorized third-party payment gateways.
How We Use Your Information
We use your personal information only for purposes directly related to your trek and communication with you.
This includes:
Confirming and managing your booking
Processing trekking permits and required paperwork
Communicating trip details, updates, and pre-trek information
Coordinating guides, accommodation, and logistics
Supporting your safety during the trek, including emergency situations
We do not use your information for unrelated purposes.
How Your Information Is Shared
Nepwise Adventures shares your information only when necessary and only with parties directly involved in operating your trek.
Your information may be shared with:
Licensed Trekking Operator & Guides
To arrange permits, assign licensed guides and porters, and manage on-ground safety
Guides receive only the information needed for coordination and safety
Government Authorities
Passport details and required information are shared with relevant government offices strictly for trekking permit processing
Payment Service Providers
Payments are processed through authorized payment gateways
Nepwise does not store your full card details
Website & Communication Tools
Basic data may be processed through website tools (such as analytics or email services) to help us communicate with you and improve our website
These tools do not receive sensitive information such as passport copies or medical details
We do not sell, rent, or trade your personal information to third parties.
Data Security
Nepwise Adventures takes reasonable steps to protect your personal information from unauthorized access, misuse, or loss.
Access to sensitive information such as passport details and health-related notes is limited to authorized team members and, where necessary, your assigned trekking guide for safety purposes.
We use standard security measures to protect information shared through our website and communication systems. However, no online system can be guaranteed to be completely secure.
Data Storage and Retention
We keep personal information only for as long as it is needed to operate your trek, meet legal requirements, and maintain necessary business records.
In general:
Passport details and permit-related documents are stored only until trekking permits are processed and legal record-keeping requirements are met
Booking and payment records may be retained for accounting and regulatory purposes
Health and safety information is used only during the active trek period and is not kept longer than necessary
Some information may need to be retained for a longer period where required by law or for legitimate business purposes.
Requests to Access or Delete Information
You may request to:
Access the personal information we hold about you
Correct inaccurate or outdated information
Request deletion of your personal information where legally possible
We will review and respond to such requests within a reasonable timeframe. Please note that some information may need to be retained to comply with legal, permit, or accounting obligations.
Cookies and Website Tracking
Nepwise Adventures uses cookies and similar technologies to ensure our website functions properly and to understand how visitors use our site.
Cookies may be used for:
Basic website functionality
Website performance and analytics
Improving user experience
We may use standard third-party tools (such as analytics services) to help us understand website traffic. These tools do not collect sensitive personal information such as passport details or payment information.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website features.
Children’s Privacy
Nepwise Adventures does not knowingly collect personal information from children under the age of 16.
Please note that participation in Nepwise-operated treks is limited to travelers 18 years and older, as outlined in our Terms & Conditions.
If you believe that a child has provided personal information through our website, please contact us and we will take appropriate steps to remove it.
Changes to This Privacy Policy
Nepwise Adventures may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or services.
Any updates will be posted on this page. Continued use of our website or services after updates indicates acceptance of the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how your personal information is handled, you may contact us at:
Email: contact@nepwise.com
Address: Baluwatar-4, Kathmandu, Nepal
We try our best to respond within 24 to 48 hours.
We are always happy to assist you and ensure your privacy is respected.
Last updated: Dec, 16, 2025
