Nepwise Adventures is committed to protecting your privacy. We value the trust you place in us when you use our website or book a trek, and we handle your personal information with care, transparency and respect. This Privacy Policy explains what information we collect, how we use it and how we keep it secure.

When you use our website or confirm a booking, you agree to the practices described in this policy. If you have any questions, please feel free to contact us.

Information We Collect

When you book a trek or interact with our platform, we collect certain information to help us provide a safe and smooth experience. This includes your name, passport copy, contact details, emergency contact and any personal notes you voluntarily share, such as dietary restrictions or medical conditions. We may also collect basic profile information if you choose to create an account or join a group on our platform.

Without certain information, such as your passport copy, we may not be able to issue trekking permits or complete your booking.

As you browse our website, we automatically collect technical data such as your IP address, device type, browser type and the pages you visit. This helps us understand how travelers use our website and allows us to improve its performance and usability.

We may also receive limited information from trusted third parties such as payment processors or optional integrations you choose to use. These details are used only to complete your booking or assist your experience.

How We Use Your Information

The information you provide is used primarily to arrange your trek. This includes issuing permits, preparing your itinerary, coordinating your guide and ensuring we can contact you with important updates. Safety is a big part of what we do, and your information helps us support you before and during your trek, especially in case of emergencies.

We also use your information to improve our services and website. Understanding how travelers interact with our platform helps us create a better experience for future users. From time to time, we may contact you with essential updates, confirmations or follow-up messages, but we do not send unnecessary marketing emails.

How We Protect Your Information

We take privacy seriously and use secure servers, encrypted systems and restricted access to protect your personal data. Sensitive information, such as passport details, is handled with care and is accessible only to authorized staff and your assigned guide when necessary.

We do not sell, rent or share your personal information with advertisers or unrelated third parties. Your payment information is processed only through verified and secure payment gateways, and Nepwise does not store your full card details.

Sharing Information with Third Parties

We share your information only when necessary to operate your trek safely and legally. For example, trekking permits in Nepal require passport details, nationality and travel dates, which we submit to the relevant government authorities.

Your guide will receive essential information needed to support you on the trail. In rare emergency situations, such as a helicopter evacuation, we may share your information with helicopter companies, medical providers or your insurance company so the rescue can be arranged quickly and correctly.

We never share more information than what is required for a specific service.

We work only with trusted partners and share the minimum information required for each service.

Data Retention

We keep your personal information only for as long as required for legal, administrative or safety purposes. Passport copies and identification documents are deleted once they are no longer needed. You may request to delete your personal information at any time, and we will process your request as quickly as possible.

Your Rights

As a Nepwise traveler, you have full control over your personal information. You may contact us at any time to request access to your data, correct inaccurate details, update your information or ask us to delete it entirely. You can also request clarification on how your information is used.

Cookies

Our website uses cookies to function smoothly and offer you a better browsing experience. Cookies help us remember your preferences and analyze website performance. You may choose to disable cookies in your browser settings, although some features of the site may not work properly without them.

External Links

Our website may include links to partner organizations such as Lhasso Adventure or MCAF. These websites have their own privacy policies, and Nepwise is not responsible for their content or data practices. We encourage you to review their policies separately.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 16 without parental consent. If such data is found, we delete it immediately.

Changes to This Policy

As Nepwise grows, our Privacy Policy may be updated to reflect new features or regulatory requirements. Any changes will be posted on this page with an updated date. We encourage you to review the policy periodically.

Contact Us

If you have any questions about our Privacy Policy or how we handle your information, please contact us:

Mail: contact@nepwise.com
Address: Baluwatar-4, Kathmandu, Nepal

We try our best to respond within 24 to 48 hours.

We are always happy to assist you and ensure your privacy is respected.